Help Center

Download the Sms2Book operator app from the App Store (Android coming soon). Sign up with your phone number and verify the code we text you, then follow the onboarding steps to complete your profile.

When you subscribe, Sms2Book assigns your business number automatically. Pro gives you your own dedicated number; Starter uses a shared, pre-registered business number. Either way, your clients text that number to book appointments.

Go to the Services section in the operator app. Tap "Add Service" to create new offerings with a name, duration, price, and description. You can edit or remove services at any time.

Nothing! Your clients don't need to download any app. They simply text a keyword like "BOOK" to your Sms2Book number and follow the prompts to book an appointment.

All incoming bookings appear in your operator dashboard under the Bookings tab. You'll also receive a push notification when a new booking comes in.

Tap on any pending booking to view the details, then use the Approve or Decline buttons. The client will be notified via SMS automatically.

Yes — clients reschedule by texting your number (for example "reschedule" or "move my appointment"), and the AI collects the new date and time. You'll be notified to approve the change just like any other booking.

Your client receives an automatic SMS reminder before the appointment, and you get a push notification. You can configure reminder timing in your account settings.

Go to the Schedule section in the app. Set your working hours for each day of the week. Clients will only be able to book during your available time slots.

Yes. Use the "Block Time" feature to mark specific dates or time ranges as unavailable. These slots will not be offered to clients during booking.

Navigate to Services, tap on the service you want to update, and edit the price. Changes take effect immediately for new bookings.

When a client texts your number, our AI instantly parses their message to identify the service, date, and time they want. It intelligently interprets natural language — so clients can text however they naturally would. If the AI needs more info, a booking link is sent instead.

Yes. The operator app includes a messaging feature where you can view conversation history and send messages to clients through SMS.

Clients can text keywords like "BOOK" to initiate a booking, or send a natural message like "book fade 4pm tomorrow." The AI will interpret the intent either way.

Sms2Book uses Stripe Connect for payment processing. Once connected, you can accept payments from clients directly through the booking flow.

We offer Starter ($9.99/mo) with a shared, pre-registered business number, unlimited bookings, AI parsing, and full dashboard access. Pro ($19.99/mo) upgrades you to your own dedicated business number with all the same features.

Yes. Every new account starts with a free trial — 7 days on Starter and 14 days on Pro. No card is required to start.

Yes. You can require a deposit on any service — either a fixed amount or a percentage of the price — and override it per booking. Clients pay via a secure payment link, and you can also send Cash App or Venmo links.

Go to Settings in the operator app and tap on your profile. You can update your name, business name, profile photo, and contact information.

In Settings, navigate to Notifications. You can turn push notifications on or off and control them by category — Bookings (including changes and reminders), Messages, and Payments. You can also set how far in advance appointment reminders are sent.

Contact us at support@sms2book.me to request account deletion. We will remove your data in accordance with our privacy policy.