Frequently Asked Questions

Sms2Book is an AI-powered text-to-web booking platform that lets your clients book appointments by simply sending a text message. Our AI interprets the booking intent and handles the scheduling — no app download required for your clients.

Clients text a keyword like "BOOK" (or a natural message like "book fade 4pm tomorrow") to your Sms2Book business number. Our AI instantly parses the message to identify the service, date, and time, then confirms the booking via SMS.

No. Clients book entirely through SMS and, when needed, a simple web page. There's nothing to download — it works with any phone that can send text messages.

Sms2Book is built for independent and small service professionals — barbers, stylists, nail techs, lash techs, makeup artists, and mobile beauty professionals who want a simple, modern booking solution.

Clients text your Sms2Book business number with a booking request. The AI extracts the service, date, and time, then sends a confirmation message. The client replies to confirm, and you get notified to approve.

If the AI's confidence is low, a disposable booking link is automatically sent to the client. They can tap the link to select their service, date, and time manually on a simple web page.

Yes. A disposable booking link is available as a fallback whenever the AI needs more information. You can also share your booking link directly with clients if they prefer to book via the web.

Yes. Both you and your client receive SMS confirmations when a booking is confirmed, and automatic reminders before the appointment.

Sms2Book uses Stripe Connect for secure payment processing. Connect your Stripe account in the app, and payments from clients are deposited directly to your bank account.

Starter ($9.99/mo) includes a shared, pre-registered business number, unlimited bookings, AI-powered message parsing, and full dashboard access. Pro ($19.99/mo) upgrades you to your own dedicated business number with all the same features. Both plans start with a free trial — 7 days on Starter, 14 days on Pro.

Yes. You can require a deposit on any service — either a fixed amount or a percentage of the price — and override it per booking. Clients pay via a secure payment link, and you can also send Cash App or Venmo links.

The operator app is available on iOS today, with Android coming soon. Your clients can use any phone that supports SMS — no smartphone required on their end.

Yes. We use industry-standard encryption for data in transit and at rest. Payment processing is handled securely through Stripe. See our Privacy Policy for details.

Sms2Book gives you a business number separate from your personal number. On Pro you get your own dedicated number; on Starter you use a shared, pre-registered business number. Either way, it keeps your business communications organized and professional. Porting existing numbers is not currently supported.